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We partner with many types of businesses in the area, and strive to eliminate IT issues before they cause expensive downtime, so you can continue to drive your business forward. Our dedicated staff loves seeing our clients succeed. Your success is our success, and as you grow, we grow.

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Shhh, don't tell anyone we told you!

WARNING: We are about to let you in on a secret about how most computer companies really make their money! We will cover the three main types of IT companies and what you can expect out of them.

The Pay-By-The-Hour Computer Company

In the IT Industry, we call this the 'break-fix' practice. That's because this type of company bases the majority of their income on the fact that your technology will break, and you will pay them to fix it. These companies usually charge per hour for support, or perhaps offer a discount with blocks of prepaid time. Their technicians come to your office to solve a specific computer issue. These on-site technicians are expensive, and the company they work for often has expectations for the amount of billable time their employees need to have. It is a pretty standard practice for the technician to manage their own time to an extent, and they are responsible for producing their own billing and that is reflected in their pay. In a situation like this, the tech wants to complete the task and move on to the next client to rack up enough billable hours to make their boss happy. This leaves them in a position where they simply don't have the time to resolve other issues or run maintenance on systems to minimize downtime and ensure that your entire infrastructure is running smoothly. There's no reason to show anyone in your organization how to resolve even a simple problem (rebooting a router for example) because that means one less billable call in the future. Plus, answering questions and checking into other issues might cut into the other billable visits that tech has that day. This method works well enough for residential users with computer troubles, but let's be serious, you are trying to run a business.

In the end, you end up paying for the technician to come out, along with the employee(s) who couldn't work due to the issue.

 

a lazy employee

 

The "Preventative" Maintenance Computer Company

Some tech support companies might offer to do regular preventative maintenance when visiting their clients, or they schedule out these visits out regularly on specific dates and times. This is so the technician can fill up their day with as many on-site client visits as possible. When the tech visits your office, they usually have a block of time to complete a series of proactive maintenance tasks to keep your IT running well. This sounds pretty good so far, right? Unfortunately, the tech usually doesn't have the flexibility to go over the allotted time, especially without getting approval to bill you. The real kicker is that if the tech finishes the tasks early, they are often instructed to just find other things to do to fill the block of time, or even worse, just move on to the next client. You'll still pay whether you get your hour or if it only takes the tech 15 minutes.

Tech support companies love this model because it gives them guaranteed billable hours and they take no risk because if you need more help, they simply add more hours to your bill.

 

stressed employee

 

Then, there's OUR way, with Al Kendi computer Systems!

We do things differently. Stop paying outrageously high hourly rates that can sneak their way into your bill, and get proactive, giving everyone in your company the support they need, when they need it, without the huge costs. We call it Al Kendi computer Systems, and it's designed to give you and your entire organization peace of mind when it comes to your IT. We take the best aspects of hourly support and the best aspects of preventative maintenance, add a live help desk that anyone in your company can call anytime without an extra fee, and bundle it all together into an easy-to-budget flat rate. To keep our costs low and our clients happy, we've spent a lot of time and money investing in an infrastructure that can automatically monitor your servers and workstations, detecting problems before they cause you downtime. The flat rate includes security patches, updates for your virus protection, and much more. And, so you can sleep soundly at night, we offer all of this 24 hours a day, 7 days a week. We can even include unlimited on-site support visits! Get proactive and save time, money, and stress with Al Kendi computer Systems!

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News & Updates

At Al Kendi Computer Systems, we're in this business to help other small businesses grow and move forward.  It's as simple as that! We're driven by the philosophy that if we help local businesses solve their IT issues in Dubai so they can become more profitable and successful Every year, Clutch announces their Leader Awards, the top-performing B2B companies according to location and service line. We are thrilled to announce that Clutch has named Al Kendi Computer Systems a top B2B company in the UAE. Clutch is a B2B research firm located in the heart of Washington, DC. Their team of independent analysts conducts interviews with the former clients of service providers listed on their site. These verified reviews form the basis of their rankings and awards. “We are thrilled to receive this award for our IT services in Dubai for small and medium businesses . This will surely an additional responsibility and commitment to serve the customers going ahead” – Mujab Sirajudeen, Business Development Manager We are thankful for all of our amazing customers, especially the ones who took the time to leave us a review on Clutch.co. Here’s what they had to say about their experience working with us. “They’re very responsive.” – Director, Investment Company Both this award and our 4-star rating on Clutch would not have been possible with all of you, our amazing clients! Read our reviews on our Clutch profile to learn more about us or get in touch to get started on your next project right away!

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Learn more about what Al Kendi Computer Systems can do for your business.

Al Kendi Computer Systems
SM 18B3, New Al Safiya Building, Hor Al Anz
Dubai, United Arab Emirates 89116