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Sales and Operations Manager ( IT)

Firm:

Al Kendi Computer Systems


Category:

Sales


Created:

03.11.2023


Education:

Bachelor's Degree


Branch:

IT Team


Experience:

Senior (5+ years of experience)


Work city:

Kochi Kerala


Location: Kochi , Kerala

Position Type: Full-time

Reports To: CEO

Job Summary:

The Sales and Operations Manager is responsible for overseeing and managing a team of 3 IT sales professionals and 2 IT support engineers. This role is pivotal in ensuring the efficient day-to-day operations of the center, which includes sales process management, service delivery, and coordination with suppliers. The Sales and Operations Manager will play a critical role in achieving sales targets, delivering high-quality IT support services, and maintaining strong supplier relationships.

Key Responsibilities:

1. Sales Management:

  • Lead, mentor, and manage a team of 3 sales professionals, setting clear goals and KPIs for the team.
  • Develop and implement sales strategies to achieve revenue targets and growth objectives.
  • Monitor and assess sales team performance, providing regular feedback and coaching to drive results.
  • Analyze market trends, customer needs, and competitor activities to identify new opportunities.

 

2. Service Delivery:

  • Oversee the IT support team and ensure timely and high-quality service delivery to clients.
  • Develop and maintain service level agreements (SLAs) and performance metrics.
  • Continuously improve service processes to enhance efficiency and customer satisfaction.
  • Resolve escalated service issues and manage customer complaints to ensure a positive client experience.

 

3. Supplier Coordination:

  • Manage relationships with key suppliers, negotiating contracts and ensuring compliance with agreements.
  • Monitor supplier performance, quality, and delivery timelines.
  • Identify and onboard new suppliers as needed, ensuring a diverse and reliable supplier network.
  • Work closely with suppliers to optimize costs and improve overall operational efficiency.

 

4. Team Leadership:

  • Recruit, train, and develop the sales and IT support teams to ensure a high-performing workforce.
  • Conduct regular team meetings, setting priorities, and fostering a collaborative and positive work environment.
  • Monitor employee performance and provide ongoing coaching and feedback.

 

5. Reporting and Analysis:

  • Prepare regular reports on sales performance, service delivery, and supplier performance.
  • Use data and key performance indicators to make informed decisions and drive process improvements.
  • Identify areas for optimization, cost reduction, and revenue growth.

 

Qualifications and Requirements:

  • Bachelor's degree in Business, Sales, Operations Management, or related field. MBA is a plus.
  • Proven experience in sales and operations management, with a minimum of 5 years of relevant experience.
  • Strong leadership and team management skills.
  • Excellent communication and negotiation abilities.
  • Analytical mindset with the ability to use data for decision-making.
  • Exceptional organizational and problem-solving skills.
  • Proficiency in using relevant software and tools for sales and operations management.
  • Familiarity with IT support services and supplier coordination is a plus.

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Al Kendi Computer Systems
Office M3, MEZZANINE FLOOR, Hor Al Anz East, Near Deira NMC Hospital
Dubai, United Arab Emirates 89116